Government Experience

The previous iteration of the Metro Flex on-demand service in King County, Wash., was a mix of three different pilot projects. It has since been reimagined as an easy-to-use transportation alternative for the Seattle metro area.

In our look at upgrades to legacy systems in state government, no matter where agencies are on the journey, customer experience is playing a big role in the way new platforms are designed.

A recent study found that formality in government communications increases engagement, but does this idea contradict the best practice of using plain language to make government more accessible?

The state will now offer constituents a digital tool to help people who are blind or have low vision navigate physical government locations and digital services in an effort to improve accessibility.

Users who have a case in any of the six participating counties in the state can sign up for a free service that sends text message reminders in advance of court hearings and fine payment due dates.

The city of El Paso, Texas, has partnered with the private sector to create the Economic Snapshot Dashboard, a data visualization that will paint a picture of the city’s economy as it grows and adapts.

The city of Philadelphia has launched an interactive dashboard to make the city’s campaign finance data available and accessible to members of the public, the media, researchers and candidates.

The city of Hoboken recently adopted a new platform that allows its residents to get information, make reservations and interact with the city around a variety of recreational offerings.

Phoenix Public Works has added new technology to its composting facility to divert waste from the landfill to expand capacity in preparation for the Super Bowl and other events happening this weekend.

A new report from the National Skills Coalition used data from 43 million online job postings to assess digital skills demand. The findings reveal that the vast majority of jobs now require some type of digital skills.

CitizenKey, which began development last year, is built on the ServiceNow platform and can be used by small cities and larger public agencies. It is designed to meet the demand for more government digital services.

The Michigan Department of Health and Human Services adopted a mobile application from Royal Philips to provide pregnant and postpartum Michiganders access to information and personalized content.

During a panel discussion on the subject of data management, state data experts discussed the importance of intentionally obtaining data to inform decision-making and tell a story to those who use it.

The chief customer experience officer would work to uncover causes of pain points and help make government services more accessible. The consolidated ID effort, meanwhile, will be aimed at stopping account fraud.

Maryland Gov. Wes Moore kicked off his first days in office with budget announcements and a series of executive orders, one of which will establish a new cabinet position within the administration.

New software, called tip411, is making it possible for residents to submit anonymous crime tips to police via text message. The tool also allows the department to respond to the messages in real time.

Following the departure of the director of innovation, the city’s Innovation Management Team’s leadership is changing. The mission of supporting city departments in their innovation work, however, will remain the same.

The Savannah/Hilton Head International Airport is leveraging AI technology to streamline the return process for items in the lost and found. The new platform will save time and stress for visitors and airport staff.