Government Experience

A new executive order adds teeth to the state’s permit transparency and streamlining work. It instructs agencies to do more to simplify the user experience on their platform, and bring more approval processes on board.

The territory’s digital ID initiative, IDEAL, lets government agencies do a better job of sharing information they already have on residents, after securing their permission. It’s aimed at simplifying processes and making them quicker.

After guiding the Texas county through the COVID-19 pandemic, Dr. Philip Huang, its health director, pushed for collaboration and long-term strategies to prepare for future crises. Data modernization proved to be crucial.

Washington, D.C., CTO Stephen Miller describes a large-scale modernization project that aims to reorient government services so residents can quickly get what they need no matter how they got there.

The concept of a “smart city” or “connected community” has been around for decades, but experts argue the meaning of the term, and the expectations around it, have changed in recent years. Residential input remains vital, city leaders explain.

Three existing government technology firms, including Black Mountain Software, comprise the new company, which said it has 2,000 clients out of the gate. The deal includes backing from Black Mountain owner Peterson Partners, an investment firm.

From revitalizing the economy to confronting his city’s racial past, Tulsa, Okla., Mayor G.T. Bynum leaves office having created a focus on unity and progress. He is the fourth member of his family to serve as mayor.

Michael Sloon, its acting CIO and a longtime executive, has stepped away after more than 15 years at the city. The City Council affirmed his successor as acting CIO, but a recruitment is not immediately planned.

A new mobile and online licensing and permit system is in the works, with a target date of March 2025. Hunters, skiers and others will be able to store licenses on their phones, and register a harvest without tagging an animal.

At the recent NASCIO 2024 Annual Conference, CIOs talked about the legal concerns that will help guide the development of AI and other technologies. Freedom of Information matters around public data are in the forefront.

The state hasn't broadly promoted the service yet, but Deputy CIO Paula Peters hopes one day residents across Missouri will also be able to access local government services through the platform.

On the final day of its 2024 Annual Conference, the organization recognized tech and cyber teams and leaders in more than a dozen states for their long-term contributions, and for success in specific initiatives.

Jobs and Hope West Virginia, a state program created to respond to the substance use disorder crisis, uses technology to support residents in their paths to recovery, sustainable employment and re-entering society.

State and local government agencies’ efforts to streamline service delivery for residents risk being held back by outdated case management processes. Low-code technology may be the answer.

As AI evolves, government must do so as well to effectively leverage the technology for improved service delivery, attendees said at the yearly Digital Benefits Conference. Accurate data is essential to make AI-powered systems work as designed for government.

State officials have plucked Gene Meltser from the private sector to serve as state chief information security officer. The C-suite arrival will leverage his cybersecurity experience to mitigate risk for the government and its constituents.

The nonprofit is expanding its state tax filing tool, which is integrated with the IRS’ current Direct File program, to Maryland and North Carolina in 2025. The move is estimated to reach more than 700,000 residents.

From expanding the role of state CIOs to building federal partnerships, Robinson shares his insights on how NASCIO has shaped the future of public-sector IT over the past two decades.