Government Experience

The MetroLab Network has announced the release of its new Model Data Governance Policy & Practice Guide for Cities and Counties, aiming to support data governance initiatives at the local level.

The North Texas Innovation Alliance brings together public and private organizations in the region, offering a coordinated approach for technology implementations — such as drones and robotics.

California State Parks has added navigation technology to support both visitors and staff, which will help both to aid in rescue efforts and to improve the overall experience for park visitors.

Within the first 24 hours of the social media platform’s launch, many government agencies and officials are already active on the Twitter competitor Threads. Is it the future of social media?

The NYC Department of Housing Preservation and Development is working with the city’s library systems to pilot solutions that will expand technology access and use for the constituents the agency serves.

As citizens turn to online platforms to voice their satisfaction or displeasure with government services, some social media companies are encouraging the public officials behind those accounts to react publicly.

Burlington County, N.J., has installed new technology in several government building locations to support people who have hearing impairments and improve their ability to engage in public meetings and other parts of government.

The long-running local government support program, which has for nearly a decade awarded certifications to cities in the U.S., has now added jurisdictions in Argentina, Brazil and Uruguay.

Animal control agencies of different sizes are seeing high amounts of demand for animal-related services, and some are looking to technologies to combat the challenge of limited resources.

As experts discussed during the 2023 Digital.gov Government UX Summit, the work of designing accessible digital products is an iterative process that requires planning, user research and improvements.

For all its hype, controversy and unknowns, generative AI like ChatGPT could be the next technology that drives digital government forward in its mission to provide better services.

The state has offered access to digital ID for Apple smartphone users for almost two years. Now, those with Android devices will be able to use their state-issued IDs digitally as well.

Iowa CIO Matt Behrens shares the IT strategies his team is using to stay on track for an ambitious deadline to consolidate the technology systems of 37 state cabinets down to 16 in alignment with recent legislation.

Existing data gaps related to the needs of the LGBTQ+ community must be understood and addressed in order for government agencies to equitably serve the needs of constituents regardless of identity.

Customer experience is at the top of the agenda for public-sector agencies. The opportunity for radical improvement extends to almost every service that governments deliver. We identify three issues that public-sector transformation efforts can address to keep citizens and their voices at the heart of digital experience.

The city of Miami has created a data visualization in less than a month as part of an effort to educate and inform both city residents and local businesses about the city. The tool has a wealth of regional data to explore.

The U.S. General Services Administration has launched a podcast, and the first episode focuses on the agency’s civic tech work, highlighting the role of the Presidential Innovation Fellows program.

Progress continues for the state of Illinois’ multiple-year digital transformation undertaking, which aims to simplify processes and positively impact state employees across the state’s agencies.