Government Experience

Does your local government need a stance on generative AI? Boston encourages staff’s “responsible experimentation,” Seattle’s interim policy outlines cautions, and King County begins considering what responsible generative AI use might be.

Georgia joins only eight states to offer digitized state IDs that residents can use through Apple Wallet and Apple Watch to verify their identity at select airport TSA checkpoints.

New research suggests that when government agencies include diversity, equity and inclusion in the hiring process, it can improve hiring outcomes across federal, state and local governments.

The California Civil Rights Department has launched a statewide hotline and website, CA vs. Hate, which aims to provide a safe and anonymous method for reporting the occurrence of hate incidents and crimes.

Today is Global Accessibility Awareness Day, a day intended to start the conversation about digital access and inclusion for people worldwide with disabilities. So, what should government agencies know about the road ahead?

Bloomberg Philanthropies has announced that 20 mayors from North and South America are joining the City Data Alliance, a collaborative initiative to accelerate data use at the local government level.

The city of Chattanooga, Tenn., has announced the start of a holistic digital transformation initiative to create a “digital city hall,” with the ultimate goal of improving the digital service experience for constituents.

The platform has undergone several changes since Elon Musk bought it and took it private late last year — especially when it comes to credibility and verification features, critical to government communications.

CIO Jason Clarke explains that with 80,000 registered users able to access more than 80 state applications with a single credential, Delaware is making digital government services easier and more secure for residents.

In Bloomington, Minn., officials are leveraging technology to bring the city’s community-driven strategic plan to life in a way that those who contributed to its creation can visualize and interpret.

A new concept to develop open source digital infrastructure for the public sector is the focus of a new report by the Jacobs Urban Tech Hub at Cornell Tech. Authors advocate for a much more collaborative approach to the building process.

Public-sector CIOs and other tech leaders say making deeper human connections is increasingly vital even as artificial intelligence makes quick advances. Experts offered examples of how to proceed in this new world.

Decatur City Council members are pushing for the reversal of one city board’s decision not to livestream meetings. The call for increased transparency comes amid some reluctance from some officials to stream public meetings.

As Merced County, Calif., embarks on a multiple-year digital transformation journey to better serve constituents, evolving the permitting process involves the unification of previously siloed systems.

An Internet service provider’s fibers in Washington, D.C., were severed, downing the third-party data center that supports Vermont’s public-facing websites. The “unheard of” incident is prompting new resiliency talks.

The Comptroller had seven bills introduced on her behalf in 2023, including legislation to create a taxpayer advocate division to assist tax filing and address areas that taxpayers struggle with most.

Across the city of San Francisco government, teams are working in collaborative ways to improve accessibility to government services and resources to better support people with disabilities.

The new Commonwealth Office of Digital Experience (CODE PA) is aimed at improving resident services by boosting convenience, accessibility and cohesion across state government digital offerings.