Government Experience

For entrepreneurs who want access to state information about their business startups at any time, West Virginia is now offering answers 24 hours a day, seven days a week through a chatbot.

Government Technology’s Chief Innovation and Strategy Officer Dustin Haisler breaks down the present landscape with a comparative look at the latest tools, like ChatGPT, Google’s Bard and Bing AI chat.

Nevada State Parks is modernizing reservation processes with a cloud-based reservation software to simplify the visitor and staff experience. Officials say the state is the last to modernize its reservation system.

A new, interactive resource released today from Code for America aims to improve the online safety net benefits application processes across all 50 states, Washington, D.C., and Puerto Rico.

State officials marked International Transgender Day of Visibility last week with the launch of the first version of its new centralized information hub to support transgender and non-binary constituents.

Although apps allowing wireless transmission and capture of digital driver’s license data have been available since November 2021, few police agencies or businesses in Florida have adopted the technology.

New York City’s new MyCity portal offers residents a single digital space to check eligibility for and gain access to city services and benefits across city agencies, starting with child care.

The National Association of State Chief Information Officers has released a resource offering state governments guidance on metaverse technologies, including potential applications for public-sector use.

From DMV and HCM to ERP and UI, the road to modernization for the major IT systems underpinning state government can be long and victories hard-fought. GT looked at the landscape of progress nationwide.

Code for America has announced the second cohort of state partnerships that will work with the organization's Safety Net Innovation Lab to rebuild and innovate in social safety net benefit delivery.

At the same time, however, government practitioners must not lose sight of the high bar and rigor required to achieve true use of human-centric design. Simply saying a product was created using the practice won’t cut it.

New CIO Jason Snyder wants to build the state’s municipal outreach efforts, formalize data privacy policies and give residents a single ID experience when accessing government services.

Many government agencies have been slow to invest in experience the way the private sector has — but modern technology, including artificial intelligence, is opening up new avenues to reduce friction.

Traditionally, residents have seen government as slow-moving and hard to interact with, but that may be changing. While there’s more work to do, public-sector services are noticeably improving.

To celebrate the 20th anniversary of New York City’s 311 service launch, the city released a State of NYC311 report detailing important statistics as well as some of the most outrageous requests received.

Utah's Chief Innovation Officer Rich Saunders discusses the keys to success the state has found for improving customers' digital government experience, as well as what innovations are coming in this space.

The previous iteration of the Metro Flex on-demand service in King County, Wash., was a mix of three different pilot projects. It has since been reimagined as an easy-to-use transportation alternative for the Seattle metro area.

In our look at upgrades to legacy systems in state government, no matter where agencies are on the journey, customer experience is playing a big role in the way new platforms are designed.