New York City

Public safety is among the hottest areas in gov tech, and JonPaul Augier had a big role in helping to modernize the largest fire department in the U.S. He offers lessons and a look ahead in an exit interview.

How do some agencies create apps residents like to use? The minds behind some of the highest-rated 311 apps share best practices and recommendations to improve performance and citizen experience.

As New York City’s busiest tourist season approaches — with travelers visiting holiday attractions across the city and the famed New Year’s Eve ball drop — the options of where to stay are shrinking.

The Taxi and Limousine Commission received more than 9,600 applications for new electric ride-share plates before a court-ordered pause. Rideshare drivers rushed to put money down on new EVs last week in an effort to get a much-desired plate.

The Environmental Tech Lab in New York City selected eight companies to explore proofs of concept as part of its inaugural Operational Efficiency Challenge and Data Utilization Challenge.

New York City schools have been conducting parent-teacher conferences remotely since the COVID-19 pandemic, but they're finding participation is now far lower than it was before the pandemic.

The city is inviting the public — especially developers and security researchers — to use a new platform to securely report potential vulnerabilities that they discover in city-owned websites and systems.

New York City has announced the launch of the new Smart City Testbed Program, which will involve government collaboration with outside organizations to launch eight pilot technology projects.

New York University and the Korean Advanced Institute of Science and Technology will collaborate on research to study how advances in artificial intelligence will impact society moving forward.

New York City has launched the MyCity Business Services chatbot in a beta form to help residents get information about starting or operating their businesses. The city also released an AI Action Plan to guide responsible city government use of the tech.

The department is fine-tuning a pilot program in which drones buzzing over beaches could drop flotation buoys to struggling swimmers. The idea is to give imperiled swimmers something to hold on to as a lifeguard responds.

Nine months after initially banning ChatGPT, New York City Public Schools aim to work with national experts and school districts across the country to craft policy around the smart use of AI for teaching and learning.

Plus, the federal digital discrimination task force is holding a listening session this week in New York City; Charlotte is launching a pilot program to increase tech transparency; and more.

New York City leaders pleaded with social media companies to do something about the deadly trend of subway surfing viral videos. Now the tech companies are removing dangerous videos and publishing the city's PSA content.

The city's Department of Transportation is considering a rule change that would allow for the use of electric cargo-bike delivery vehicles. Experts say the vehicles often perform better than their gas-powered counterparts in urban settings.

The gang database “typecast minority youths as gang members without evidence, putting them at risk of false arrest and wrongful deportation,” according to a report by the Surveillance Technology Oversight Project.

The MTA’s OMNY payment system could reveal your trip history to anyone who has your credit card number — and cybersecurity experts said Wednesday the setup might threaten your privacy.

In the wake of the NYC Open Data Help Desk reaching the major data milestone of 10,000 inquiries since its inception, Chief Analytics Officer Martha Norrick shared her thoughts on the progress and what’s next.