Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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Thousands of files have been uploaded to public data portals by local and state government agencies. Access data from San Francisco may hint at what the public actually wants to see.
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The city of Long Beach has released a new tool for the police department to help connect at-risk individuals with resources to keep them from becoming unnecessarily involved within the criminal justice system.
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The MetroLab Network has announced the release of its new Model Data Governance Policy & Practice Guide for Cities and Counties, aiming to support data governance initiatives at the local level.
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The Lafayette Police Department is moving away from the traditional paper citations and shifting to an electronic ticketing model to improve citation management and officer safety, officials say.
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The North Texas Innovation Alliance brings together public and private organizations in the region, offering a coordinated approach for technology implementations — such as drones and robotics.
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California State Parks has added navigation technology to support both visitors and staff, which will help both to aid in rescue efforts and to improve the overall experience for park visitors.
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The new app, from Utah vendor TextMyGov, will work with a federal emergency notification system and can give residents information on everything from parks and trash pickup to boil water advisories.
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Within the first 24 hours of the social media platform’s launch, many government agencies and officials are already active on the Twitter competitor Threads. Is it the future of social media?
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The state of Massachusetts has announced the launch of a new interactive, online map in an effort to help state agencies, localities and contractors identify certified diverse business partners.
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The NYC Department of Housing Preservation and Development is working with the city’s library systems to pilot solutions that will expand technology access and use for the constituents the agency serves.
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Code for America founder Jennifer Pahlka boldly calls for “recoding” American government to reclaim it for the people it is supposed to serve.
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As citizens turn to online platforms to voice their satisfaction or displeasure with government services, some social media companies are encouraging the public officials behind those accounts to react publicly.
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Burlington County, N.J., has installed new technology in several government building locations to support people who have hearing impairments and improve their ability to engage in public meetings and other parts of government.
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Three Los Angeles departments recently announced a joint plan to tackle the digital divide with a focus on IT upskilling, digital literacy through library technology and remote digital accessibility utilizing the public park system.
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The long-running local government support program, which has for nearly a decade awarded certifications to cities in the U.S., has now added jurisdictions in Argentina, Brazil and Uruguay.
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Animal control agencies of different sizes are seeing high amounts of demand for animal-related services, and some are looking to technologies to combat the challenge of limited resources.
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As experts discussed during the 2023 Digital.gov Government UX Summit, the work of designing accessible digital products is an iterative process that requires planning, user research and improvements.
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For all its hype, controversy and unknowns, generative AI like ChatGPT could be the next technology that drives digital government forward in its mission to provide better services.
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