Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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Municipalities across the United States are leveraging technology in their signs, from kiosks to birdwatching, to make local government communications more interactive — and, officials hope, more engaging.
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Interactive tools reveal program trends and invite residents into the grant and assistance process. The new platform is the latest addition to the city’s open data portal and automates aspects of data publication.
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Arlington Capital Partners bought licensing tech firm GovOS and combined it with two portfolio companies. The new CEO and a gov tech investment expert talk about what this deal means.
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Jeffrey Marino, director of the state Office of Data and Innovation, talked about how leaders are working to quantify the challenges they face at the recent State of Technology — California Industry Forum.
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The online form lets residents make appeals of denied or delayed records requests as part of the Attorney General’s Public Access Counselor Unit. The state Legislature recently mandated this process.
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The community engagement tech supplier helped the city’s public school system, one of the largest in the U.S., gather feedback during the search for a new leader. The company expects more such work.
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A recent AI listening session in Washington, D.C., revealed a common trend in public sentiment around AI: The technology should be used to ease the experience of accessing digital government services.
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The city is looking at using drones to learn more about how and to what extent people use parking spaces downtown. The analysis is also aimed at inventorying parking in the area before larger builds increase demand.
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The work, to be led by CHAMP, will add automation, fraud prevention tools, and make service to customers faster. The Office of Motor Vehicles' 50-year-old mainframe was replaced earlier this year, easing online access.
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The executive order directs the Government Operations Agency to work with two state departments in areas including enhancing customer experience. The council, the California Breakthrough Project, had its first meeting in June.
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As the Americans with Disabilities Act turns 35 this month, states are conducting surveys to better understand the experiences of people with disabilities as well as the size and makeup of their disability populations.
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A bill signed by the state’s governor on Wednesday calls for the creation of digital driver’s licenses and other forms of identification. The state joins a growing club that has embraced digital IDs.
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While mobile IDs promise new access for people with disabilities, a "one ID, one device" model and accessibility failures threaten to exacerbate the digital divide, according to experts in the field.
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States are rolling out internationally accepted mobile driver's licenses — but who's using them? A Government Technology investigation finds the adoption rates for many states are in the single digits.
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The city of more than 100,000 is vying for a digital innovation grant for a project involving the use of artificial intelligence to modernize the permitting process. Work would begin in September if it receives the funding.
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The first part of a major North Dakota modernization project went live this week. The ND Gateway portal will continue to evolve as the main channel through which businesses can interact with state services.
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The Windy City has committed to maintain in-person access to its CityKey ID card program. However, the use of its online application platform is currently not available as officials reassess their processes.
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The state’s digital ID program, free and voluntary, continues to grow as more airports and bars accept those forms of identification. Other states are expanding their own mobile ID programs.
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