Government Experience
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The executive order directs the Government Operations Agency to work with two state departments in areas including enhancing customer experience. The council, the California Breakthrough Project, had its first meeting in June. -
As the Americans with Disabilities Act turns 35 this month, states are conducting surveys to better understand the experiences of people with disabilities as well as the size and makeup of their disability populations.
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A bill signed by the state’s governor on Wednesday calls for the creation of digital driver’s licenses and other forms of identification. The state joins a growing club that has embraced digital IDs.
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The company’s platform is used by state and local governments for such tasks as licensing, case management and procurement. JMI Equity, a growth equity firm, will get two seats on the company’s board.
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The Colorado Department of Revenue has completed a project refreshing the state’s Sales and Use Tax System for an improved user experience. The work follows a mandate from state legislators in 2023.
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Thoma Bravo takes an ownership stake in the combined company. The seller of process management software plans to integrate Casepoint’s data management technology as Opexus works to gain more state and local clients.
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The Indiana Secretary of State’s Office is migrating its divisions from legacy systems to the cloud; this supports artificial intelligence implementations such as the recent launch of two new AI-powered chatbots.
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In a step toward more transparency in government, the Lee County Board of Supervisors began streaming their meetings live on social media at the beginning of the new year.
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More than 350,000 Ohio mobile driver's licenses have been added to Apple Wallets in the state. Lt. Gov. Jon Husted spoke with Government Technology about the state’s next steps in the new age of digital identity.
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The site, updated with a user-centric design inspired by the state’s Design System, is available to agencies, developers and the public alike. It is intended to serve as a place to share knowledge and solutions.
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Indiana has turned to a familiar face to lead the state Office of Technology in an interim capacity following the departure of former CIO Tracy Barnes and the inauguration of a new governor.
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The state has been working diligently in recent years to make its services more accessible to constituents. The latest development is TAX2GO, which makes taxpaying services mobile; others are in the works.
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The company, which sells software to local governments, has bought asset management and utility billing company Beehive Industries. The move promises to boost capabilities on the CivicPlus platform.
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The state of New York’s inaugural Chief Customer Experience Officer Tonya Webster was appointed to shape the method, style and efficiency of government interactions. This week, the state is reporting on its progress.
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Completed in less than a year, the new state website combines 64 separate state sites into a unified digital destination with a smoothed search function. The Pennsylvania Office of Digital Experience led the effort.
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The state’s governor is going into the new year with an updated commitment to improving government technology and digital services. The push relies heavily on making contact centers more efficient.
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Ohio is investing $83 million on a project to modernize its 20-year-old unemployment system. The new solution promises to provide improved user and employee experiences as well as better fraud prevention.
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Collaboration and partnership with other agencies was central to the redesign of the WaTech Service Catalog, to better understand the needs of state departments and deliver a more obtainable product.
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This year, local and state governments increased access to digital services for people with disabilities, in part due to a new ruling from the DOJ.
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The Alaska Department of Revenue will work with Saige Consulting to modernize the Dividend Application Information System, by which qualifying residents receive their annual stipend. The new solution is expected in 2026.
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Several recent initiatives from the Beeck Center are intended to assist the public sector in digital service delivery, including FormFest 2024 and the Digital Government Hub, an innovation-focused fellowship.
