Accessibility

The annual NASCIO survey of state CIOs, released during the organization's annual conference, found that officials are meeting the moment and looking forward by prioritizing IT accessibility and AI governance in an effort to advance digital government.

The city will make two-way translation in multiple languages available at public meetings through a partnership with Google Public Sector, to ensure equitable access to civic engagement.

A new two-way, real-time translation service is part of the city of Hartford's transition to Google Workspace from the Microsoft Suite platform, and is projected to save the city $2.1 million over the next five years.

State and local officials revealed steps they have taken to improve form accessibility during FormFest 2025, hosted by the Beeck Center for Social Impact + Innovation at Georgetown University and Code for America.

Privacy and accessibility are connected in a digital environment, according to an Idaho official who leads work in both areas, and who said she believes both are key responsibilities of state employees.

Officials have deployed urban service robots to inspect sidewalk accessibility, in order to take an informed approach to improvements; the project is part of the city’s Americans with Disabilities Act self-evaluation.

The experience of accessing public benefits online can vary greatly and is shaped both by a state’s digital identity management approach and the applicant's experiences, according to a report released Tuesday.

States that are ahead of the accessibility curve and serving people with disabilities with tools they can use can manage risks and reduce costs, the National Association of State Chief Information Officers finds.

Officials in local government are turning to technology to improve the physical accessibility of their city sidewalks. GIS tools can help staff monitor thousands of curbs more efficiently.

A report from CivicPlus reveals residents’ opinions on local governments. Expectations for municipalities’ digital experiences are high, but satisfaction rates remain low — which accessibility could improve.

As the Americans with Disabilities Act turns 35 this month, states are conducting surveys to better understand the experiences of people with disabilities as well as the size and makeup of their disability populations.

Transit agencies in New York City are turning to various technology solutions to assist riders in navigating and using their networks effectively and independently. Codes in use can be read in all types of lighting.

While mobile IDs promise new access for people with disabilities, a "one ID, one device" model and accessibility failures threaten to exacerbate the digital divide, according to experts in the field.

The Windy City has committed to maintain in-person access to its CityKey ID card program. However, the use of its online application platform is currently not available as officials reassess their processes.

The state recently reached a rideshare milestone in its partnership with GoGoGrandparent, an on-demand transportation and delivery service platform designed to offer older adults greater independence at no cost.

As the federal government’s approach to serving people with autism shifts under a new administration, states continue using technology to meet autistic people where they are, to provide support.

When design processes are inclusive, AI can be a tool to further government's accessibility goals. Here, two state accessibility officers offer their takes on where the potential lies and what to avoid.

In a national survey of 501 college students, researchers at the University of Texas at Austin found that more than 40 percent had a condition the ADA might recognize as a disability. Some said digital tools aren't meeting their needs.