Digital Services

As states like Ohio, Oregon and California modernize their unemployment insurance platforms, they're putting security at the forefront, as well as the ability to adapt quickly to future needs.

Developers and owners of multifamily housing complexes should understand the nuances around planning and operating electric vehicle charging, those familiar with the industry said, indicating it will soon be an expected feature.

The organization’s new solutions and service blueprints provide states with step-by-step guidance to identify challenges, simplify reporting and improve residents’ access to SNAP and Medicaid benefits.

A new purchasing portal serving state and local public-sector agencies is designed to make complicated and highly technical purchases easier, by offering connections to vetted vendors and expert knowledge.

Gretchen Peri has succeeded Nick Stowe as chief technology officer at Washington Technology Solutions. Stowe, in service as CTO since March 2023, will depart the agency at the end of the year.

With residents and workforce in mind, the state CIO and the Oklahoma Office of Management and Enterprise Services plan to continue moving toward modernization, transparency and integration.

The experience of accessing public benefits online can vary greatly and is shaped both by a state’s digital identity management approach and the applicant's experiences, according to a report released Tuesday.

Justin Sherwood, who has been chosen to lead county technology, aims to modernize systems, strengthen cybersecurity and enhance public services. He has more than a decade of experience in North Carolina municipal IT.

To make waiting in line at the DMV a thing of the past, Vermont, Colorado and Nevada are just three states moving systems to the cloud, creating shared services and redesigning customer portals.

The legislation would require state corrections to create a secure digital way to deliver legal mail. If approved, it would eliminate the last paper mail delivered to those incarcerated.

Utah Chief Privacy Officer Christopher Bramwell on the principles of state-endorsed digital identity and why it's crucial for privacy, resilience and personal freedom that governments take up the charge.

The state’s integrated digital approach to providing emergency services in one online location, following this year’s fires, is unprecedented. It is intended, officials said, to serve as an example in future disasters.

Officials will use the money, from the Missouri 911 service board, to improve software and hardware redundancies, and to update GIS systems. The center serves two counties and area first responders.

GEUS, the city-owned utility, has restored its online bill payment system after a cyber attack. The ransomware incident, identified Aug. 5, impacted this and other systems for about a month.

Garrison Coward, the state’s former deputy chief transformation officer, has been elevated to the helm. The role supports cabinet secretaries and agency heads in everything from project management to creating tech solutions.

Louisiana’s capital city is looking for its next top technology exec as CIO Eric Romero prepares to depart. He has served three decades in its IT division and has been its director since 2012.

With its acquisition of tbh, which supports students in need of food and other basic needs, the mental health platform Uwill is expanding beyond therapy and care to include features for food, housing and financial aid.

By integrating its student information system with TuitionEP's payment features, the Nebraska-based software company aims to simplify the digital administration of student records, communications and payments.