Digital Services

A Federal Trade Commission report says the largest Internet service providers don't clearly inform customers about the many ways their data is used and often have "problematic interfaces" for customer data options.

Chandler is now the first municipality in Arizona to test mobile voting with Voatz, a blockchain-based technology that has been piloted to a limited extent in a handful of real elections.

At the NASCIO Annual conference, CIO Tracy Barnes outlined how Indiana IT is leading by example as they move applications to the cloud, as well as his plans for secure and efficient identity and access management.

A report by Washington Attorney General Bob Ferguson's office says 6.3 million notices of data breaches have been delivered to state residents in 2021. This number eclipses the previous record of 3.5 million in 2018.

Over half of the computers in the Dauphin County Library System couldn't be used by the public because of COVID-19 precautions. This week saw the return of all computers for public use.

A cyber attack has temporarily shut down the computer system and website of the Toledo Lucas County Public Library. Officials don't know how long it will take to get the network working again.

A new website launched by the Kentucky Chamber Foundation and Workforce Center helps job seekers and employers connect through an automated and intuitive system. The product replaces a less advanced site.

The city of Lansing, Mich., modernized the process of marijuana business licensing through a new online records management system. The changes have simplified the process for city staff and end users.

The Employment Development Department received massive scrutiny from California lawmakers yesterday. The agency, which manages the unemployment insurance system, has been slow to fix its many problems.

Next week, the Central Ohio Transit Authority will fully roll out a new digital fare system. Riders can pay with an app or smartcard with money loaded on it. The system automatically caps what users spend in a month.

Public-sector and industry leaders remarked on the future of work at the Smart Cities Connect Conference and Expo, saying remote should be the default to improve efficiencies and aid in recruitment.

Now a responsive web app, Texas by Texas will soon be available to download in app stores, featuring a single login to access a variety of government services. And CIO Amanda Crawford says there’s more to come.

Technology leaders from Connecticut, Minnesota and Vermont shared their approaches to digital service delivery and developing those services “in a way that brings people in.”

The Department of Homeland Security’s Family Reunification Task Force launched a website called together.gov that aims to help reunite families separated by the U.S. government at the U.S.-Mexico border.

A new SMS chatbot launched by the Mayor's Office of Food Access aims to help connect residents to resources that can help combat food insecurity. The tool is part of Boston's larger food access agenda.

Fax machines have largely disappeared from private-sector offices, yet remain in many state and local government agencies. Eliminating them will not only save money, but also push forward digital services.

The city of Aurora, Ill., partnered with KnowBe4 to develop a free online Internet security course for its residents. The course contains eight different lessons and is in response to the new norm of remote work.

The pandemic drove Pima County, Ariz.'s Family Drug Court to takes it sessions virtual and over the phone. The changes meant less camaraderie but more convenience, and the ability to reach new demographics.