Digital Services

Mayor Ras J. Baraka has announced the launch of a website meant to help residents locate affordable housing options. The tool is part of the administration’s long-term goals related to equity in the city.

The 739 new kiosks will allow for free wireless Internet service, quicker connections and free phone calls, along with several other features. They will be installed in neighborhoods without access to reliable Internet service.

The Frederick County, Md., Police Department has launched a new online reporting system that allows residents to file non-violent, non-emergency reports from their smartphone or computer.

The city of Terrell Hills, Texas, has a new smartphone app that allows residents to find information about city services while also serving as an alert system for emergency events and other important service changes.

The newly updated website was paid for through federal pandemic relief funds granted to the town in 2021, which can be used for investments in upgrading technology infrastructure resources.

The website was launched Friday by San Diego Mayor Todd Gloria's office and the city's Homelessness Strategies and Solutions Department as a one-stop shop for homelessness-related resources and information.

The state’s Department of Labor launched the updated ReEmployCT system this week. The previous unemployment system was scrapped when it could not keep pace with the flood of pandemic-related claims.

Third-party provider Geographic Solutions reportedly offlined systems after an attempted malware attack. Some states report that unemployment claims and/or job search sites are currently unavailable.

Bellingham and Whatcom County libraries are responding to a potential malware incident that crippled digital services. County officials report that patron data does not appear to have been compromised in the attack.

All Californians with a permit to carry a concealed handgun had their personal information exposed online after a breach of the California Department of Justice’s 2022 Firearms Dashboard Portal.

The Indiana Office of Technology is offering a variety of services to help localities modernize and secure their web services, bridging a skills and resource gap that often hampers such efforts at the local level.

Residents of the city are being asked to provide their input on the design and function of a new website. The current website design dates back more than 10 years and has been a source of frustration among residents.

The City Council has approved a more than $300,000 contract to replace the Fairfield Police Department's 15-year-old computer-aided dispatch and records management system. The city has selected CentralSquare for the work.

City council members unanimously voted to approve the staff recommendation that CivicPlus be contracted to rebuild the city’s public-facing website. Work on the project is slated to begin this summer.

The deal, first announced in May, has closed, giving CivicPlus a suite of tools centered around keeping governments compliant online. With the help of private equity, CivicPlus has grown rapidly in recent years.

The concept of low-code software is becoming more popular in government. Laserfiche's new Solution Marketplace is meant to advance that idea, giving users the ability to quickly deploy workflows based on templates.

The new mobile ticketing platform used by the Greater Cleveland Regional Transit Authority is also operational on popular national transportation apps like Uber, Moovit and the Transit app.

Rather than looking at the move to digital services as a “one and done” endeavor, incremental change over time can create systems that are agile and sustainable and effective now and in the future.