Government Experience

This year, eight states earned IT Recognition Awards for using IT to solve critical business problems and improve government service delivery. The projects ranged from critical health-care systems to single sign-on platforms.

The deal reflects the growing tendency in the gov tech space toward integrated platforms, according to Granicus CEO Mark Hynes. Both companies have been expanding recently via other acquisitions.

At Bloomberg CityLab 2022 this week, local leaders from around the globe came together to define the role of digital innovation for cities and how a solution-centered approach to technology can make its impact sustainable.

At the NASCIO Annual Conference in Louisville, Nebraska Chief Information Officer Ed Toner outlined how his state is approaching identity management, envisioning easy resident access to online services.

Colorado Gov. Jared Polis and the Office of Information Technology have announced the launch of the Colorado Digital Government Strategic Plan, which aims to improve digital services for constituents.

Armed with approximately $126 million in funding, the state’s Information Technology Services Division is taking a closer look at where their applications intersect with citizens and how to better improve their experiences.

The city's Information Technology Department is collaborating with KnowBe4, an Internet security awareness training platform, to offer Aurora residents a series of  free home Internet security lessons.

The city has published a project request seeking proposals from companies to replace the city’s 2,500 single-space, coin-operated parking meters and 26 multispace parking kiosks.

The company says its technology and platform can help local governments better determine how to spend grants and serve citizens. Polco has more than 1,400 clients, including San Jose, Calif., and Honolulu.

Eric Schmidt’s philanthropic organization has launched a program meant to spark innovation for access to benefits for low-income residents. Funding, technical help and partnerships are all part of the effort.

In the sixth annual Government Experience Awards, winning jurisdictions made it easier than ever for constituents to access services online in ways that are streamlined, intuitive and accessible for all.

The gov tech accelerator's new 12-startup cohort spans a wide range of work in transportation, civic engagement, benefits management, diversity initiatives and more. The companies will work with CivStart for two years.

A week after taking over as chief technology officer for the Georgia Technology Authority, Dmitry Kagansky shared his vision for the agency and how he hopes to optimize state IT across the board.

City health and emergency workers in Allentown, Pa., are seeing the positive impact of the video remote interpreting technology as part of a pilot program to improve health-care accessibility.

Bay Area tech officials shared their insights about the changes and challenges facing government IT shops caused by the COVID-19 pandemic. The need to engage with those they serve emerged as a common thread.

A new report explores insights from respondents about the strengths and opportunities for improvement with digital services in the public sector, and finds that better online experiences create more trust in government.

The city of Danbury, Conn., has contracted the firm CivicPlus to make a more accessible city website for the community. The city hopes the new website will be more transparent with important information.

In designing digital products for constituents — like websites and mobile apps — government agencies should consider implementing plain language to increase accessibility and improve the overall user experience.