Government Experience

Karina Ricks had led the Pittsburgh Department of Mobility and Infrastructure since 2017. She is now working for the Federal Transit Administration as associate administrator for research, innovation and demonstration.

Research has shown that the Citi Bike bike-share program in New York City is predominantly used by men. How can local areas ensure a public transit system serves everyone? Experts weigh in.

Naperville, Ill., rolled out a text-to-911 option this week. Officials advise citizens to only use the service if a phone call can't be made. No pictures or videos can be delivered with the service at this time.

A survey of transit riders illustrates some of their concerns around the cleanliness of vehicles, on-time performance and the technology that seeks to improve engagement and the overall experience.

Chicago and its technology partner CityBase have expanded a program offering payment kiosks throughout the city. The devices are strategically positioned to allow safe and easy access to services 24/7.

From May 2016 to March 2020, Maryland has overcharged drivers in the thousands via its cashless tolling system, according to a legislative audit. The state now exclusively uses cashless tolling.

The New Hampshire Department of Revenue Administration's online tax collection portal is complete, allowing users to file most of their taxes electronically and schedule automated payments.

In the fifth annual Government Experience Awards, winning jurisdictions got creative and found new ways to get citizens the critical information and services they needed to weather the ongoing COVID-19 pandemic.

In an exclusive interview, CEO Mark Hynes talks about what’s next for his company during this busy time for gov tech vendors, and what it takes to achieve scale. He also explains what that means for public agencies.

Hawaii’s new portal, launched by the Department of Human Services, brings new technology into the process of connecting foster kids to caregivers, making the process faster and easier.

Calif. Gov. Gavin Newsom will soon review a variety of bills aiming to improve the state's unemployment insurance system, which has come under fire for slowness, fraud and poor management.

Ongoing efforts to automate manual processes are underway in the city with the end goal of making government more responsive, efficient and mobile. Citizen programmers and developers are helping this along.

Government is the ultimate service provider, but the pandemic exposed where legacy tech falls short in serving citizens. IT leaders should build support to go beyond simple upgrades and truly transform.

Dane County is growing faster than any other county in Wisconsin, so its transportation network has to change to accommodate demands. Transportation planners have released a map for residents to provide input.

A pilot project led by the South Carolina Department of Aging and Palmetto Care Connections aims to teach seniors the digital skills they need to combat social isolation and access telehealth services.

Nearly a year after an overhaul of California's unemployment benefits system, many jobless residents continue to experience delays in getting payments as the state grapples with the loss of billions to fraud.

Florida’s unemployment insurance system had made strides to keep up with the number of jobless claims, but the progress has taken a significant hit now that hackers have stolen data and targeted the system.

State and local officials are giving residents the ability to map and submit redistricting proposals online, to better gather feedback and provide the sort of transparency that could reduce gerrymandering fears.