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The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects. -
The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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Inside a growing push from state and community leaders to modernize re-entry, reduce recidivism and strengthen public safety through technology. Digital literacy, one said, can be a major barrier.
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Through a new online portal that went live last week, residents can keep an eye on public works data — like the number of pothole work orders — as well as other data related to city operations.
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Last week, the Texas Department of Information Resources announced the relaunch of the state’s official website, texas.gov. The new design offers scalability for periods of high demand and a user-friendly layout.
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Device owners statewide are encouraged to download an app that warns them about malicious links and apps and vulnerable Wi-Fi connections. User privacy has been a core tenet for the app’s design.
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The executive branch wants long-term telework options to boost and diversify state employee recruitment and a new all-in-one digital platform to streamline resident services — though funding is a point of debate.
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At the virtual convening of the National Association of State Chief Information Officers this week, sessions looked ahead to improving how states will continue to serve agencies and citizens in a post-pandemic world.
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The pandemic spurred the county to launch a one-stop shop for resident services that’s proving to be a boost to public employees, too, sparing Parks Department staff an hour or more on each events permit application.
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The new WhiteHouse.gov accessibility statement proves that the Biden administration is committed to making its website usable for people of all abilities, and is instructive for state and local government as well.
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CIO Stephanie Dedmon is looking forward to the soft launch of an application in December that will streamline the services offered by several agencies. Five agencies will spearhead the rollout, with more to follow.
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GovDelivery CEO Scott Burns says cross-promotion, leveraging multiple channels and going (more) mobile can improve alert notifications to constituents.
