State Government

The Illinois Department of Motor Vehicles is deploying kiosks this fall as part of a pilot program to help residents access services like driver’s license renewals more efficiently. Average transaction times are estimated at roughly two minutes.

The Idaho Department of Correction has significantly improved document management processes by utilizing Laserfiche to enable digitization and the automation of administrative tasks. This, in turn, has enhanced communication and facilitated field work.

In a move to enhance cybersecurity and digital services statewide, the Indiana Office of Technology is offering no-cost websites to all local governments, using its purchasing power with Tyler Technologies.

IT directors and cybersecurity professionals in ed tech are no strangers to burnout, and neither are their counterparts in student success. But technology and teamwork may be able to relieve some of that pressure, leaders said at the 2024 EDUCAUSE Annual Conference.

CIO Craig Orgeron has a plan to help the state spark more innovation with AI — one that includes a “two-pizza team” and an executive order. He talked at NASCIO about what’s already happened and what he hopes will come with AI.

The territory’s digital ID initiative, IDEAL, lets government agencies do a better job of sharing information they already have on residents, after securing their permission. It’s aimed at simplifying processes and making them quicker.

Blazes this season have set an acreage record with 1.9 million acres burned in Oregon at the end of September. Battling them has also stretched firefighters thin nationwide and, in Oregon, sapped state funding.

The mistakes in the courts’ distribution system resulted in more than $26 million in fees going to the wrong sources over a five-year period, the Iowa Judicial Branch has said. The branch is examining its case management system.

The state of Maine will get more than $65 million in federal funding for so-called “smart grid” technology to more quickly link solar panels and wind turbines to utilities’ electricity systems.

Created by executive order at the start of the year, Virginia has now set its AI Task Force in motion, aiming to support and advise policymakers on the technologies. Ten members have been named; more may follow.

In 2021, state lawmakers passed a measure mandating reduced broadband rates for low-income customers. Industry has appealed, and it may head to the U.S. Supreme Court. Should the court hear it, long-standing questions could be answered.

Some states are pulling back the curtain on their use of artificial intelligence in government, creating public inventories showing which agencies use AI, the types of systems and their potential impact on citizens.

A report from the National Association of State Chief Information Officers and the National Association of State Procurement Officials illustrates how AI can support government procurement. It examines use cases and obstacles, too.

The facilities are definitely a popular trend in metropolitan Denver, potentially moreso than statewide. A tax exemption program could make the state as a whole more attractive, one observer said.

Chief Information Officer Christine Sakuda explains how the COVID-19 pandemic highlighted the need to update older technologies, but the state workforce will also need new skills to support modern services.

Third-party risks are a high concern for a significant portion of CISOs, and recently the CISOs of New Hampshire and Kansas made time to discuss how they're handling related challenges in their states.

Tech leaders from Kansas, Nebraska and New Hampshire recently shared insights into building talent pipelines, bringing on interns and other strategies to maintain robust workforces.

The National Association of State Chief Information Officers has named a new president, vice president and secretary/treasurer for the program year ahead. The organization also welcomed a new director to its Executive Committee.