Government Experience
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The state wants to improve the customer experience for people who use the DMV, as well as boost security against digital criminals. This move is just the latest tech upgrade for DMVs in the U.S. -
The Big Apple should become the “crypto capital of the globe,” according to Mayor Eric Adams. That means using digital coins to pay for city services and taxes, and blockchain for use with birth and death records.
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In the second part of a series, the National Association of State Chief Information Officers examines aligning enterprise architecture with strategy, collaboration, and resident-focused service delivery.
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Officials in the resort town have launched the AI-powered chatbot as part of an effort to improve visitors’ digital user experience. The site’s Public Meetings Portal has also been revamped to enable quicker browsing.
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As the federal government’s approach to serving people with autism shifts under a new administration, states continue using technology to meet autistic people where they are, to provide support.
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Modernizing the state system will require more than just new technology. The undertaking will include a careful “change management” process to receive input and feedback from Hawaii staffers.
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When design processes are inclusive, AI can be a tool to further government's accessibility goals. Here, two state accessibility officers offer their takes on where the potential lies and what to avoid.
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The state Office of Enterprise Technology Services has developed myHawaii, a secure site through which residents can access dozens of agencies and services by signing in just once.
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The National Association of State Chief Information Officers announced the winners of its Technology Champion and Decade of Leadership awards Wednesday during its 2025 Midyear Conference in Philadelphia.
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Georgia launched "GAP" scores for state websites, publicly ranking quality, accessibility and SEO. Chief Digital Officer Nikhil Deshpande shared at NASCIO how the transparency fuels agency competition, boosting digital services for citizens.
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State accessibility officers convened at the NASCIO Midyear Conference with a call to action: State and local governments must prioritize upgrading their websites to meet impending federal accessibility deadlines.
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New York City’s new pilot program, Neighborhood Tech Help, will deliver access to in-person technical support for affordable housing developments and community centers, to expand digital literacy.
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Visitors to the Colorado Department of Labor and Employment’s workforce centers and vocational rehabilitation centers can now access free American Sign Language interpreting services through a new pilot.
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The new tool promises more speed and customization for public agencies that want an “end-to-end” platform to get help into the right hands. The offering follows a recent seed funding round for AidKit.
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The government technology heavyweight has bought ePermitHub. That company’s technology will help Accela customers further streamline and automate public agency permitting tasks, including via the use of AI.
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The kiosks dispense health-related items for free, such as condoms, Narcan nasal spray, emergency blankets, tampons and pads, COVID-19 rapid antigen tests and other laboratory tests.
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In remarks Tuesday at the California CIO Academy in Sacramento, state CIO Liana Bailey-Crimmins highlighted the response to this year’s Los Angeles wildfires as an example of a human-centered response to a crisis.
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The governor has promised to update a half-century-old computer system that has contributed to delays and disruptions at Office of Motor Vehicles sites and public tag agents across the state.
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A report from the Center for Democracy and Technology provides suggestions for government in building an inclusive artificial intelligence ecosystem, to help ensure its tools serve people equitably.
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State officials made an improvement late last week to the design of the mainframe behind Office of Motor Vehicles sites. In the three days following, the system experienced no outages.
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The focus for South Dakota’s most populous city is improving the user experience for digital government operations. Officials are starting with a closer look at the experience staffers have on the city systems they use.
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