Data on the availability of text-to-911 is spotty, so it's difficult to get a consistent national picture. However, the numbers that are available show that some states are far more advanced than others.

Advocates and government staffers in the broadband and digital equity space say there is a renewed interest in supporting their work, with shelter-at-home orders emphasizing the need to bridge digital divides.

The pandemic has transformed many online services from “nice-to-have” to “need-to-have.” Public-sector IT leaders are central to reimagining government, and they continue to find new ways to deliver for citizens.

Unexpected situations can bring unforeseen questions, especially when tensions and stakes are high. But a little preparation goes a long way. Here are three tips for navigating difficult questions, no matter their source.

As the demands of remote government work extend from weeks to months, public-sector agencies must begin exploring tools like augmented and virtual reality for improved communication and collaboration.