Government Experience

As experts discussed during the 2023 Digital.gov Government UX Summit, the work of designing accessible digital products is an iterative process that requires planning, user research and improvements.

For all its hype, controversy and unknowns, generative AI like ChatGPT could be the next technology that drives digital government forward in its mission to provide better services.

The state has offered access to digital ID for Apple smartphone users for almost two years. Now, those with Android devices will be able to use their state-issued IDs digitally as well.

Iowa CIO Matt Behrens shares the IT strategies his team is using to stay on track for an ambitious deadline to consolidate the technology systems of 37 state cabinets down to 16 in alignment with recent legislation.

Existing data gaps related to the needs of the LGBTQ+ community must be understood and addressed in order for government agencies to equitably serve the needs of constituents regardless of identity.

Customer experience is at the top of the agenda for public-sector agencies. The opportunity for radical improvement extends to almost every service that governments deliver. We identify three issues that public-sector transformation efforts can address to keep citizens and their voices at the heart of digital experience.

The city of Miami has created a data visualization in less than a month as part of an effort to educate and inform both city residents and local businesses about the city. The tool has a wealth of regional data to explore.

The U.S. General Services Administration has launched a podcast, and the first episode focuses on the agency’s civic tech work, highlighting the role of the Presidential Innovation Fellows program.

Progress continues for the state of Illinois’ multiple-year digital transformation undertaking, which aims to simplify processes and positively impact state employees across the state’s agencies.

Does your local government need a stance on generative AI? Boston encourages staff’s “responsible experimentation,” Seattle’s interim policy outlines cautions, and King County begins considering what responsible generative AI use might be.

Georgia joins only eight states to offer digitized state IDs that residents can use through Apple Wallet and Apple Watch to verify their identity at select airport TSA checkpoints.

New research suggests that when government agencies include diversity, equity and inclusion in the hiring process, it can improve hiring outcomes across federal, state and local governments.

The California Civil Rights Department has launched a statewide hotline and website, CA vs. Hate, which aims to provide a safe and anonymous method for reporting the occurrence of hate incidents and crimes.

Today is Global Accessibility Awareness Day, a day intended to start the conversation about digital access and inclusion for people worldwide with disabilities. So, what should government agencies know about the road ahead?

Bloomberg Philanthropies has announced that 20 mayors from North and South America are joining the City Data Alliance, a collaborative initiative to accelerate data use at the local government level.

The city of Chattanooga, Tenn., has announced the start of a holistic digital transformation initiative to create a “digital city hall,” with the ultimate goal of improving the digital service experience for constituents.

The platform has undergone several changes since Elon Musk bought it and took it private late last year — especially when it comes to credibility and verification features, critical to government communications.

CIO Jason Clarke explains that with 80,000 registered users able to access more than 80 state applications with a single credential, Delaware is making digital government services easier and more secure for residents.