Government Experience

In the fifth annual Government Experience Awards, winning jurisdictions got creative and found new ways to get citizens the critical information and services they needed to weather the ongoing COVID-19 pandemic.

In an exclusive interview, CEO Mark Hynes talks about what’s next for his company during this busy time for gov tech vendors, and what it takes to achieve scale. He also explains what that means for public agencies.

Hawaii’s new portal, launched by the Department of Human Services, brings new technology into the process of connecting foster kids to caregivers, making the process faster and easier.

Calif. Gov. Gavin Newsom will soon review a variety of bills aiming to improve the state's unemployment insurance system, which has come under fire for slowness, fraud and poor management.

Ongoing efforts to automate manual processes are underway in the city with the end goal of making government more responsive, efficient and mobile. Citizen programmers and developers are helping this along.

Government is the ultimate service provider, but the pandemic exposed where legacy tech falls short in serving citizens. IT leaders should build support to go beyond simple upgrades and truly transform.

Dane County is growing faster than any other county in Wisconsin, so its transportation network has to change to accommodate demands. Transportation planners have released a map for residents to provide input.

A pilot project led by the South Carolina Department of Aging and Palmetto Care Connections aims to teach seniors the digital skills they need to combat social isolation and access telehealth services.

Nearly a year after an overhaul of California's unemployment benefits system, many jobless residents continue to experience delays in getting payments as the state grapples with the loss of billions to fraud.

Florida’s unemployment insurance system had made strides to keep up with the number of jobless claims, but the progress has taken a significant hit now that hackers have stolen data and targeted the system.

State and local officials are giving residents the ability to map and submit redistricting proposals online, to better gather feedback and provide the sort of transparency that could reduce gerrymandering fears.

Digital licenses and IDs are currently being tested before being rolled out to the public later this year. Once released, users will be able to share their app-based ID with law enforcement and participating retailers.

A partnership between the federal government and the private sector has led to a new National Weather Service alert system for thunderstorms that could cause severe damage with hail and wind.

Fred Richardson, a councilman running for mayor in Mobile, Ala., refused to do cybersecurity training overseen by the city's mayor. After being locked out of his email, Richardson referenced Jim Crow.

The city of Austin is one of 150 government agencies and institutions throughout the state of Texas that has utilized GTY solutions for digital transformation. Here's why and how Austin has gone more digital.

During the pandemic, 311 services became more important to citizens and governments alike. Now, companies such as Zencity are crafting platforms that offer more efficiency and accountability than before.

Supporting one — voting rights or election security — doesn't mean the other must be tossed to the side. Political parties and the media have created a false narrative that threatens to further divide the country.

Last year, fraudsters swindled thousands of dollars from Michigan’s unemployment insurance program using the celebrity names “Kimberly Kardashian” and “Kylie Jenner.” Michigan has since improved its fraud detection.