The deal provides Motorola Solutions with HyperYou’s agentic AI for handling nonemergency calls, as well as real-time language translation. The general idea is that AI can help alleviate call center staffing shortages.
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San Jose, Calif., formed the GovAI Coalition in 2023 to bring technologists from different sectors together to collaborate on AI governance. After a unanimous vote, it will now go forward as a nonprofit. -
The National Association of State Chief Information Officers’ fourth look at the chief privacy officer role finds 31 states now have one — but lack of staffing and funding are among the challenges.
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The Mamdani administration is seeking to bring curb management into the 21st century — in some cases, policies haven’t changed much since the 1950s. That could mean more parking and different ways to collect trash.
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After more than a year as interim chief technology officer, Tamara Davis now formally leads enterprise technology alongside Stephen Heard, who was affirmed in January as the county’s permanent CIO.
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Cybersecurity
From The Magazine
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From Pilot to Launch: What will it take to scale AI in government?
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As fears of an AI “bubble” persist, officials and gov tech suppliers are looking to move past pilots and deploy larger, more permanent projects that bring tangible benefits. But getting there is easier said than done. -
Artificial intelligence has been dominant for several years. But where has government taken it? More than a decade after the GT100's debut, companies doing business in the public sector are ready to prove their worth.
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The boom of early Internet in the mid-1990s upended government IT. The rise of artificial intelligence isn't exactly the same, but it isn't completely different. What can we learn from 30 years ago?
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New legislation signed by Gov. Abigail Spanberger requires schools to impose bell-to-bell phone restrictions, teach kids about social media addiction, promote the suicide crisis hotline and align CTE with workforce needs.
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An incoming doctoral student in the UM School of Information built a digital campus map focused on student needs: empty classrooms for studying, transit routes, university services and even weather information.
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A spokeswoman for Alamo Heights Independent School District cited the ongoing investigation as reason not to divulge whether the district paid money to cyber criminals following an attack on the network in March.
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Statewide, more than 180 law enforcement agencies ― nearly a third of all agencies in Michigan ― now use Flock Safety technology, according to data compiled by the company.
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Less than three weeks after the resignation of state CIO Greg Lane, Delaware is recruiting its next technology leader. The person selected will oversee a yearly operating budget of more than $100 million.
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The Helix Water District in San Diego County, Calif., is putting the finishing touches on an $11 million electric vehicle charging depot capable of supporting its vehicles and those of other public-sector fleets.
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Lawmakers in the Magnolia State are considering bills to make the state CIO a cabinet member, mirroring a national trend of CIOs evolving from tech managers to enterprise leaders — and to create a cybersecurity department.
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Indiana State University’s new Sycamore Grove platform aims to give online learners a centralized space for peer connection and academic support as enrollment in remote learning programs booms.
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The Circuit Court initiative is a trial in replacing an entirely manual process. So far, the sheriff’s office and about 40 municipalities are on board and 20 more are expected by the end of March.
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Among the recommendations from last year’s audit was creating a high-level management role to oversee tech. The city’s inaugural CIO is its now-former director of digital services.
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