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January 2021

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Essential: The 2021 GovTech 100

In a year that asked more of government than ever before, the growing and dynamic market of companies working to serve the public sector were partners in innovation, and grew their businesses in the process.

Departments

Government Chatbots Now a Necessity for States, Cities, Counties

Before COVID-19, a few leading governments were dabbling in chatbot technology, using AI to address common resident queries. In 2021, it’s hard to imagine government doing the people’s business without them.

Anchorage Offers Unique Opportunity for Tech Innovation

Chief Innovation Officer Brendan Babb explains how COVID-19 brought new chances to innovate in Anchorage, Alaska, and how he tackles gov tech work in a far-flung city.

How Did State Technology Weather the Pandemic? (Infographic)

The 2020 Digital States Survey highlights how states used technology to face the challenges of COVID-19 head-on while maintaining momentum with the basics of what takes to serve citizens.

Point of View

Gov Tech Market Grows Amid Challenges of COVID-19 Pandemic

Six years of tracking the growing gov tech market have proven that not only is it a viable space for innovation and investment, but that companies built to serve government have become essential.

News

Netherlands Converts Iconic Ashtrays to E-Bike Chargers

Plus, footlong robotic earthworms that analyze soil, the federal government contracts with Uber and Lyft to give employees free rides and the state of presidential social media accounts amid the transition.

Columns

5 Ways COVID-19 Pushed Digital Services into the Spotlight

From fast-paced development and a focus on equity to GIS work and contact tracing, the pandemic showed that, despite challenges, digital services are crucial to making government work well today.

End-to-End Verifiability Key to Future Election Security

With future elections likely to divide along stark partisan lines, and election security in question, end-to-end verifiability can let voters know that their ballots have been received and not tampered with.

10 Dos and Don'ts for Government Cybersecurity Leaders

The new decade offers more challenges for cybersecurity leaders than ever, from tracking evolving threats to navigating budget constraints. Keep these best practices in mind for effective security management.

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