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July 2020

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Emerging Tech Gains Ground as Pandemic Continues to Spread

In the face of COVID-19, government agencies looked to drones, thermal sensing and other sometimes controversial tech to help track and trace the virus and maintain public health. Will a new-found open-mindedness last?

Ethics in the Balance: AI’s Implications for Government

As automation becomes an ever-more viable tool for government for everything from cameras on light poles to using AI to set prisoners’ bail, can policymakers ensure it is used responsibly and ethically?

Leadership Profiles: New CIOs Take the Reins in 12 States

Get to know the country’s newest state chief information officers. Our profiles detail their adaptability in the face of the pandemic and the other most pressing technology issues on their agendas.


Translating Civic Tech to the State Level in New York

Interim New York State Chief Information Officer Jeremy Goldberg discusses the transition from city to state IT, and what lessons from initiatives like Startup in Residence can be applied at higher levels.

As Feds Stall, States Work to Regulate Digital Privacy

California has led the way as state legislatures grapple with how to protect the vast amount of data citizens share online every day. In the absence of federal policy, a variety of tactics are being explored in states.

Text-to-911 Saves Lives, but Data Suggests It Remains Rare

Data on the availability of text-to-911 is spotty, so it's difficult to get a consistent national picture. However, the numbers that are available show that some states are far more advanced than others.

Coronavirus Sparks New Interest in Bridging Digital Divides

Advocates and government staffers in the broadband and digital equity space say there is a renewed interest in supporting their work, with shelter-at-home orders emphasizing the need to bridge digital divides.

Point of View

In Capable Hands: State CIOs Step Up in Unprecedented Times

In the past year, a dozen new state chief information officers have taken up their roles, many amid the early throes of the COVID-19 pandemic. Here's what they're up to in the months ahead.


Lenovo Virtual Reality Headset Designed for Enterprise Use

Plus, an ultra-small workstation from Dell is aimed at tight workspaces and edge computing, and Fujitsu’s Lifebook U7310 is a lightweight, versatile laptop with long battery life and extra security features.

App Helps NYC Essential Workers Navigate Late-Night Transit

Plus, Equifax’s payout for its massive 2017 breach, a look at American fears of riding in autonomous vehicles and a potential solution for sanitizing sports arenas between events post-COVID.


Public IT Leaders Innovate as Digital Services Take Center Stage

The pandemic has transformed many online services from “nice-to-have” to “need-to-have.” Public-sector IT leaders are central to reimagining government, and they continue to find new ways to deliver for citizens.

How Security Leaders Can Answer Tough Questions in a Crisis

Unexpected situations can bring unforeseen questions, especially when tensions and stakes are high. But a little preparation goes a long way. Here are three tips for navigating difficult questions, no matter their source.

COVID-19 Could Accelerate Government Adoption of AR, VR Tech

As the demands of remote government work extend from weeks to months, public-sector agencies must begin exploring tools like augmented and virtual reality for improved communication and collaboration.


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