Tens of millions of Americans rely on Medicaid for health care, and to give them quality, consistent care and qualify for federal reimbursement, many states are adopting a modular approach to MMIS.

A new number, new attention and new funding have shed light on the challenges faced by the 988 Suicide & Crisis Lifeline as states work to increase accessibility to mental health services.

In our look at upgrades to legacy systems in state government, no matter where agencies are on the journey, customer experience is playing a big role in the way new platforms are designed.

Traditionally, residents have seen government as slow-moving and hard to interact with, but that may be changing. While there’s more work to do, public-sector services are noticeably improving.

Colorado Office of Information Technology's Equity, Diversity and Inclusion Senior Manager Sarah Consuelo Hernandez on her approach to human-centered design, increasing diversity in IT and making a lasting impact.