From DMV and HCM to ERP and UI, the road to modernization for the major IT systems underpinning state government can be long and victories hard-fought. GT looked at the landscape of progress nationwide.
The Department of Motor Vehicles may be the most common way residents interact with state government, but digitizing those systems for a modern constituency is no small feat. Three states share their progress.
State financial systems that are user-friendly and save money are going to get good reviews from taxpayers. In Idaho, New Hampshire and Wisconsin, revenue agencies have worked to update systems on time and under budget.
With the pressure of the pandemic finally easing, state officials are working to upgrade the technology underpinning outdated unemployment offices and prevent fraudulent claims.
From benefits and payroll to performance management and policy, government HCM systems must be up to the task of tracking, monitoring and consolidating personnel data in a digital world.
Consolidating HR and financial processes on central platforms is a major undertaking in states where legacy systems have been in place for up to 40 years. We check in with three states on their efforts.